Privacy Policy

Effective Date: August 26, 2026

1. Introduction

CartoLake, LLC. ("we," "us," or "our") is committed to protecting the privacy of users of FlightBagX ("the App"), GroundStation and the FlightBagX website. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the App.

2. Information We Collect

Information You Provide

  • Account Information: Name, email address, and password when you create an account
  • Pilot Profile: Certificate type, medical class, and expiration dates you enter voluntarily
  • Payment Information: Subscription and purchase details processed through Apple's App Store
  • Flight Data: Flight plans, routes, waypoints, and notes you create within the App
  • Support Requests: Information you provide when contacting customer support

Information Collected Automatically

  • Device Information: Device model, operating system version, unique device identifiers
  • Usage Data: Features accessed, interaction patterns, session duration, crash logs
  • Location Data: GPS coordinates when location services are enabled (used for map positioning and flight tracking)
  • Network Information: IP address, connection type, carrier information

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve the App's functionality
  • Process subscriptions and manage your account
  • Deliver aeronautical data updates and weather information
  • Personalize your experience and remember preferences
  • Analyze usage patterns to improve performance and features
  • Send important notices about the App, including safety alerts
  • Respond to support requests and communicate with you
  • Comply with legal obligations and enforce our Terms of Service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party vendors who assist in operating the App (hosting, analytics, customer support)
  • Aviation Data Providers: Anonymized and aggregated usage data to improve aeronautical data quality
  • Legal Requirements: When required by law, subpoena, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Safety: When necessary to protect the safety of our users or the public

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Flight plan data and route history are retained until you delete them. After account deletion, we may retain anonymized data for analytics purposes.

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit using TLS/SSL
  • Encryption of sensitive data at rest
  • Regular security audits and vulnerability assessments
  • Access controls limiting employee access to personal data

However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate personal information
  • Deletion: Request deletion of your account and associated data
  • Opt-Out: Disable analytics collection in App settings
  • Location: Control location access through your device settings
  • Notifications: Manage push notification preferences

To exercise these rights, contact us at privacy@cartolake.com.

8. Location Data

The App uses location data to provide core mapping and navigation features. You can control location access through your device settings. Disabling location services will limit certain App features including current position display and proximity alerts.

We do not share precise location data with third parties for advertising purposes.

9. Children's Privacy

The App is not intended for use by children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information, we will promptly delete it.

10. International Data Transfers

Your information may be transferred to and processed in the United States. By using the App, you consent to the transfer of your information to the United States, where data protection laws may differ from those in your jurisdiction.

11. Third-Party Services

The App may contain links to or integrate with third-party services (e.g., weather providers, chart sources). This Privacy Policy does not apply to those services. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email. Your continued use of the App after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us: